Illinois State University Status

Illinois State Tech Alerts

Investigating - Cognos reporting performance is in a degraded state. Users may receive an error message “This report could not run because a server error occurred”. Administrators are currently investigating.

Start Time - Thursday, May 16, 11:37 AM

Workarounds - There are no workarounds available.
May 16, 2024 - 11:43 CDT

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

My.IllinoisState.edu Maintenance May 20, 2024 07:30-08:30 CDT

Maintenance is scheduled for MY Illinois State. Users may be asked to log in or receive a brief error message during the following maintenance window:

Start Time - Monday, May 20, 7:30 AM

End Time - Monday, May 20, 8:30 AM

Workarounds - No workarounds will be available.
Posted on May 17, 2024 - 13:42 CDT

Student Fitness Center and McCormick Hall Wireless Network Maintenance May 20, 2024 08:30-16:00 CDT

Wireless network maintenance is scheduled for the Student Fitness Center and McCormick Hall. Wi-Fi will be unavailable for the duration of the maintenance windows, but the wired network will continue to function as normal.

Start Time - Monday, May 20, 8:30 AM

End Time - Monday, May 20, 4:00 PM

Workarounds - No workarounds will be available.
Posted on May 16, 2024 - 07:42 CDT

211 N University St. Wireless Network Maintenance May 21, 2024 09:00-12:00 CDT

Wireless network maintenance is scheduled for 211 N University St. Wi-Fi will be unavailable for the duration of the maintenance window, but the wired network will continue to function as normal.

Start Time - Tuesday, May 21, 9:00 AM

End Time - Tuesday, May 21, 12:00 PM

Workarounds - No workarounds will be available.
Posted on May 15, 2024 - 15:28 CDT

Student Fitness Center and McCormick Hall Wireless Network Maintenance May 22, 2024 08:30-16:00 CDT

Wireless network maintenance is scheduled for the Student Fitness Center and McCormick Hall. Wi-Fi will be unavailable for the duration of the maintenance windows, but the wired network will continue to function as normal.

Start Time - Wednesday, May 22, 8:30 AM

End Time - Wednesday, May 22, 4:00 PM

Workarounds - No workarounds will be available.
Posted on May 16, 2024 - 07:42 CDT

Moulton Hall Network Maintenance May 23, 2024 16:30-18:30 CDT

Network maintenance is scheduled for Moulton Hall. The following network services will be unavailable for the duration of the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 23, 4:30 PM

End Time - Thursday, May 23, 6:30 PM

Workarounds - No workarounds will be available.
Posted on May 15, 2024 - 15:28 CDT

Campus Solutions Maintenance Jun 15, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, June 15, 2:30 AM

End Time - Saturday, June 15, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Jul 20, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, July 20, 2:30 AM

End Time - Saturday, July 20, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Past Incidents

May 19, 2024

No incidents reported today.

May 18, 2024

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 10:45 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, May 18, 2:30 AM

End Time - Saturday, May 18, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 10:30 CDT

Cherwell Monthly Vendor Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 CDT

Scheduled - During the maintenance window, the Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable.

Start Time - Friday, May 17, 7:00 PM

End Time - Saturday, May 18, 1:00 AM

Workarounds - No workarounds will be available.
May 13, 08:09 CDT

May 17, 2024

Old Union Network Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:00 CDT

Scheduled - Network maintenance is scheduled for Old Union. The following network services will be unavailable for the duration of the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, May 17, 1:00 PM

End Time - Friday, May 17, 4:30 PM

Workarounds - No workarounds will be available.
May 14, 08:48 CDT

Cook Hall Network Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 10:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:30 CDT

Scheduled - Network maintenance is scheduled for Cook Hall. The following network services will be unavailable for the duration of the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, May 17, 8:30 AM

End Time - Friday, May 17, 10:30 AM

Workarounds - No workarounds will be available.
May 14, 08:47 CDT

May 16, 2024

Milner Library Wireless Network Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:30 CDT

Scheduled - Wireless network maintenance is scheduled for Milner Library. Wi-Fi will be unavailable during the maintenance windows, but the wired network will continue functioning normally.

The schedule for Milner Library is:

Floor 1 - Monday
Floor 2 & 3 - Tuesday
Floor 4 & 5 - Wednesday
Floor 6 - Thursday

Start Time - Monday, May 13, 8:30 PM

End Time - Thursday, May 16, 4:00 PM

Workarounds - No workarounds will be available.
May 13, 15:28 CDT

College of Arts and Sciences I.T. Services Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 CDT

Scheduled - The following services will not be available during this time:
• CAS-IT server shares including CAS Private Drive (FKA R: Drive), CAS Office Files Drive (FKA S: Drive), CAS Project Drive for temporary projects, CAS Lab Drive for research labs, etc.
• Printing to CAS network printers and print management with PaperCut
• License servers for MATLAB, Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, WinEdt, EViews, PTC Mathcad, Excelis, Bruker Top Spin, Cambridge Crystallographic Data Centre (CCDC)/ Cambridge Structural Database (CSD), and MaxQDA
• CAS-IT hosted websites including department websites, CAS Syllabus Database, CAS Collaboration System, CAS Internship Posting system, Mind Project, WGLT Audio Clip Downloader, WZND, Water Research, etc.
• All other CAS-IT hosted servers or services including the CAS-IT remote application server, Inception software, some functions of the CAS Chemical Inventory System , etc.

Please Note - Computers may restart as a result of installed updates. Logging in to Windows computers maintained by CAS-IT will take longer than usual while some of our servers are down for maintenance.

The following services are not impacted by CAS-IT maintenance:
• Zoom, Canvas, Microsoft 365, Qualtrics, About.IllinoisState.edu, Adobe Creative Cloud, ArcGIS, Omni Update/OU Campus/Modern Campus CMS department websites, Proctor Track, or other University-wide services
• Faculty Success (Formerly Digital Measures) by Watermark; faculty may still enter teaching research and service work information, run reports, and submit workflow tasks: https://www.digitalmeasures.com/login/ilstu/faculty/
• CAS Faculty/Staff Intranet: https://illinoisstateuniversity.sharepoint.com/sites/CAS_DEAN_HUB/
• CAS Budget System: https://illinoisstate.knack.com/cas-budget-system
• CAS Travel Funds System: https://illinoisstate.knack.com/cas-travel-fund
• Scientific Instrument Repair Request System: https://illinoisstate.knack.com/scientific-instrument-repair-requests
• School Psychology Annual Review System: https://illinoisstate.knack.com/psy-doctoral-evals

We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate system updates.

A list of future CAS-IT scheduled maintenance windows is available at https://help.illinoisstate.edu/x/b4xUBw.

If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and if the issue persists, report it on the Help.IllinoisState.edu website ( https://help.illinoisstate.edu/get-it-help) or by calling 438-HELP (4357).

Start Time - Wednesday, May 15, 8:00 AM

End Time - Thursday, May 16, 5:00 PM

Workarounds - Move files from CAS-IT servers to OneDrive (https://help.illinoisstate.edu/technology/support-topics/file-storage/microsoft-onedrive) or Microsoft Teams (https://help.illinoisstate.edu/technology/support-topics/communication-and-collaboration-tools/microsoft-365/microsoft-teams) ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.
Apr 22, 15:45 CDT

Risk Management Building (302 N Normal) Network Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 CDT

Scheduled - Network maintenance is scheduled for the Risk Management Building (302 N Normal). The following network services will be unavailable for the duration of the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 16, 3:00 PM

End Time - Thursday, May 16, 4:00 PM

Workarounds - No workarounds will be available.
May 14, 09:02 CDT

Edwards Hall Network Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:30 CDT

Scheduled - Network maintenance is scheduled for Edwards Hall. The following network services will be unavailable for the duration of the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 16, 8:30 AM

End Time - Thursday, May 16, 12:00 PM

Workarounds - No workarounds will be available.
May 14, 08:24 CDT

SendTo (Liquid Files) Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 05:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 CDT

Scheduled - SendTo (Liquid Files) file sending and the associated file drops will be unavailable during the maintenance period.

Start Time - Thursday, May 16, 5:00 AM

End Time - Thursday, May 16, 5:15 AM

Workarounds - No workarounds will be available.
May 15, 14:44 CDT

May 15, 2024

May 14, 2024

Science Lab Building 2nd Floor Network Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 CDT

Scheduled - Network maintenance is scheduled for the 2nd floor of the Science Lab Building. All network services (wired, wireless, VoIP) will be unavailable for the duration of the maintenance window. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Tuesday, May 14, 5:00 AM

End Time - Tuesday, May 14, 5:30 AM

Workarounds - No workarounds will be available.
May 13, 15:41 CDT

May 13, 2024

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

Center for Civic Engagement Network Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 15:00 CDT

Scheduled - Network maintenance is scheduled for the Center for Civic Engagement. The following services will be unavailable during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, May 10, 3:00 PM

End Time - Friday, May 10, 4:30 PM

Workarounds - No workarounds will be available.
May 7, 09:09 CDT

Huddelson Building Network Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 09:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:30 CDT

Scheduled - Network maintenance is scheduled for the Huddelson Building. The following services will be unavailable during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, May 10, 8:30 AM

End Time - Friday, May 10, 9:30 AM

Workarounds - No workarounds will be available.
May 7, 08:50 CDT

May 9, 2024

Cherwell Maintenance

Completed - The scheduled maintenance has been completed.
May 9, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:45 CDT

Scheduled - Faculty and staff may be unable to access the Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) during the maintenance window. The Cherwell portal may display a lock screen while work is being published. Cherwell desktop and web clients will remain available but must be reloaded to apply changes.

Start Time - Thursday, May 9, 4:45 PM

End Time - Thursday, May 9, 5:00 PM

Workarounds - No workarounds will be available.
May 8, 14:45 CDT

308 Kingsley Network Maintenance

Completed - The scheduled maintenance has been completed.
May 9, 14:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:30 CDT

Scheduled - Network maintenance is scheduled for 308 Kingsley. The following services will be unavailable during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 9, 1:30 PM

End Time - Thursday, May 9, 2:30 PM

Workarounds - No workarounds will be available.
May 7, 08:46 CDT

May 8, 2024

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:00 CDT

Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable during the server reboot. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Wednesday, May 8, 6:00 PM

End Time - Wednesday, May 8, 8:00 PM

Workarounds - No workarounds will be available.
May 8, 11:43 CDT

College Place Uptown Wireless Network Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 CDT

Scheduled - Wireless network maintenance is scheduled for College Place Uptown. Wi-Fi will be unavailable during the maintenance window, but the wired network will continue to function normally.

• Wireless Network

Start Time - Wednesday , May 8, 9:00 AM

End Time - Wednesday , May 8, 11:00 AM

Workarounds - No workarounds will be available.
May 8, 09:00 CDT

May 7, 2024

ScreenConnect Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 CDT

Scheduled - ScreenConnect Services will be unavailable during the following maintenance window:

Start Time - Tuesday, May 7, 6:00 PM

End Time - Tuesday, May 7, 7:00 PM

Workarounds - No workarounds will be available.
May 6, 15:41 CDT

University President Residence Network Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 CDT

Scheduled - Network maintenance is scheduled for the University President's Residence. The following services may be unavailable at times or intermittent during the following maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Tuesday, May 7, 9:00 AM

End Time - Tuesday, May 7, 11:00 AM

Workarounds - No workarounds will be available.
May 6, 16:16 CDT

May 6, 2024

Resolved - Terra Dotta/Google Chrome Impact

Resolved - This incident has been resolved.
May 6, 08:06 CDT

Identified - Students and Faculty are unable to sign into My Study Abroad (studyabroadapp.illinoisstate.edu) or The International Student and Scholar Services Portal (isssportal.illinoisstate.edu) using the latest version of the Chrome browser (version 124.0.6367.61). Google is aware and is developing a resolution.

Start Time - Thursday, April 18

End Time - Monday, May 6, 7:57 AM

Workarounds - Use an alternative web browser such as Firefox or Safari.
Apr 24, 09:39 CDT

May 5, 2024

No incidents reported.